The official Al jazeera account said the instructions were given because Al Jazeera does not yet have a calculator app on TV.
The official Twitter account said: “Al Jazeera is a global media company, which means that the TV apps do not yet work in Al Jazeera’s home country, and the official Twitter feed is not yet available.”
Al Jazeera did not immediately respond to a request for comment from Al Jazeera.
Al Jazeera has not said how many people are using the Al Jazeera TV app on TVs in the UK and how many of them are watching Al Jazeera programmes.
In October, Al Jazeera launched its first UK app, Al Jazeeras, a digital home-grown version of the Al Jazeera app.
The Al Jazeera app was first launched in the United States in October 2015, and was later followed by apps in France, Germany, Italy, Spain, Sweden, Japan, and Singapore.
The official Al Jazreeras app also supports the Al Sharq Aloft service.
The Al Jazaeras website says it was developed “to provide a digital media ecosystem that is accessible to anyone with an Internet connection, in the same way that the internet has always been accessible to everyone”.
In a statement on its website, Al SharQ Aloft said that it was “the first time Al Jazeera is releasing a calculator for its TV channel.
We’re delighted to have such a dedicated app to help Al Jazeera with its growing audience.”
A spokesperson for Al Jazeera said: We do not currently have a television app on Al Jazeera UK.
We are working with Al Jazeera on a solution that will allow us to offer our UK audiences the best possible experience.
We look forward to seeing how this new Al Jazeera digital home app will work for our viewers in the future.